The Weir Group PLC

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2017-16404

2017-16404

Title 
Quality Manager- US Service Centers
Posted Date 
9/8/2017
Job Location 
US-TX-Fort Worth
Shift Schedule 
Day
Manages Others 
Yes
Close Date 
..

More information about this job

Company Profiles

Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.

 

As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.

 

Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.

 

Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.

 

We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.

 

Business Need / Purpose of Role

Initial development of Service Center quality controls and policies with a foundation in Lean Six Sigma and ISO standardization.

Objectives & Measurement - Key Responsibilities

Including but not limited to:

  • Define and write Quality Departments Objectives for Service Center Operations
  • Define the structure of the SC Quality department
  • Establish Quality KPI’s for Service Center Operations
  • Researching and reviewing customer feedback and using this to inform quality processes and decisions.
  • Ensuring that processes meet required standards.
  • Implementing health and safety policies into the overall quality management process.
  • Review, audit, and set up service center suppliers
  • Internal audit of service centers to corporate Quality Systems
  • Monitoring the ongoing performance and outputs of the quality process.
  • Regularly researching the marketplace and competition to keep up to date with industry developments.
  • Undertaking internal quality audits.
  • Direct staff and teams across the business to ensure quality frameworks are implemented.
  • Provide updates to senior managers and directors around quality issues.
  • Ensure that all suppliers meet the quality requirements of the company.

 

Job Knowledge / Education and Qualifications

Education/Experience:

Bachelor’s degree (B.A.) from four-year college or university and five (5) years of progressive work experience, or seven (7) years of industry technical work

 

Language:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Other Requirements:

Must be able to travel 50% of the time (mostly overnight)

 

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 

Work Environment:

While performing the duties of this job, the employee will work outside for short periods of time and is frequently exposed to moving mechanical parts. The noise level in the work environment can be significant, as expected in a heavy industry manufacturing facility. Personal protective equipment is required in certain areas of the facility.  While performing duties this job may be exposed to extreme hot or cold temperatures.

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

 

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

 

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

 

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

 

Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

 

Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to quesitons; Participates in meetinds.

 

Strategic Thinking- Develops strategies to archieve organizational goals; Understands organization's strenths & weaknesses; Analyzes market and competition; Indentifies external threats and opportunities; Adapts to strategy to changing conditions.

  

Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

 

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

 

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

 

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.