The Weir Group PLC

Returning Candidate?

2018-17394

2018-17394

Title 
Customer Sales Coordinator
Posted Date 
1/8/2018
Job Location 
US-UT-Salt Lake City
Shift Schedule 
Day
Manages Others 
No
Close Date 
..

More information about this job

Company Profiles

Weir has been in business since 1871 and that sustainability is built on attracting, retaining, and developing exceptional people.

 

Helping our people to fulfil their potential is central to We are Weir, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll help achieve that ambition by being the employer of choice in our industries.

 

We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide.

 

 

 

 

 

Business Need / Purpose of Role

The purpose of the role of the Customer Sales Coordinator is to process customer Sales Orders for Weir Specialty Equipment parts.

Objectives & Measurement - Key Responsibilities

Objectives:

  • Enter customer parts orders based upon order write-ups
  • Provide customer service in quoting and follow-up regarding parts orders, including acknowledging orders, transmitting drawings, providing reports and data per customer requests and informing customer of required changes
  • Coordinate with Engineering, Manufacturing, Quality and Shipping to expedite orders
  • Review back order report
  • Initiate the RMA/Customer Complaint process
  • Problem solve and research the technical aspect of customer requests.

Measurements:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
  • Achievement of Personal Business Objectives

Job Knowledge / Education and Qualifications

Education and/or Experience:

  • Two or more years of customer service experience required (prefer experience in a manufacturing or mechanical environment).
  • Data entry, effective written and verbal communication skills are required.
  • Understanding of domestic/international shipping methods preferred.
  • Microsoft Office skills required.
  • Must be self-motivated and customer oriented.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

 

Computer Skills:

AS 400, Microsoft Office

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The employee is occasionally required to reach with hands and arms.  The employee is occasionally required to lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, and color vision.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level for the work environment is usually quiet.  OSHA 10 Hour Certification or other Safety Certification is a plus.

Core Competencies

Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

 

Motivation- Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

 

Professionalism- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

 

Adaptability- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

 

Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

 

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Regional Specific Job Information (if applicable)

Weir Specialty Pumps engineers, manufactures and sells pumps and related equipment for the Municipal Wastewater, Oil/Gas/Petrochemical/Refinery, General Industrial, Food and Beverage, Pulp and Paper, and Industrial Wastewater global markets.

Located in Salt Lake City, Utah, U.S.A. with 5.5 acres of site space that includes 150, 000 sq. feet of manufacturing and test facilities, and 30,000 sq. feet of office space, Weir Specialty Pumps is well equipped to handle the largest of jobs. Test capabilities include up to 750 HP (560 kw) and flows up to 50,000 GPM (11,360 m3/hr). Weir Specialty Pumps is also ISO 9001, ISO 14001 Certified, and OHSAS 18001 Certified. We also put great emphasis on lean manufacturing.

Weir Specialty Pumps products include the combined WEMCO product line, consisting of the WEMCO Torque-Flow recessed impeller pump, WEMCO Screw Centrifugal, WSP Self-Primer, WSP Chop-Flow, WSP Non-Clog, WSP Food Transfer, and the WEMCO Hydrogritter. Weir Specialty Pumps also sells the pitot-tube style Roto-Jet high pressure pump.