Under the supervision of the Aftermarket Manager, the Sales Service and Customer Support Specialist Coordinator performs a variety of duties to support field service sales and order fulfillment. The Sales Service and Customer Support Specialist Coordinator is responsible for direct interface with the customer for the formulation of quotes, conversion of orders and the successful processing of the order. The Sales Service and Customer Support Specialist Coordinator is responsible for providing support services on a rush basis to support emerging field equipment issues and special MRO sales activities. They will administer the customer order by communicating the contract requirements and delivery requirements via the order write up as well as proper interface with key company departments and/or individuals.
Including but not limited to:
Education and/or Experience:
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Judgement – Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.