The Quality Systems Engineer reports to the Director of Quality Assurance. Primary responsibilities are to develop and maintain quality management systems, including QA manuals, company procedures, corrective action program, and employee training. Data collected by these systems is used by the executive management team to monitor the health of key aspects of the business including regulatory compliance, customer satisfaction, and cost of poor quality.
Including but not limited to:
Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills: Computer Proficiency
Physical Demands: Must be able to move about the factory and communicate with other employees
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Customer Service - Manages difficult or emotional customer situations; responds
promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.