The Weir Group PLC

  • 2018-19064

    Posted Date 3 months ago(8/14/2018 5:27 PM)
    Title
    Service Manager
    Job Location
    US-ND-Williston
    Shift Schedule
    Day
    Manages Others
    Yes
  • Company Profiles

    Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.

     

    As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.

     

    Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.

     

    Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.

     

    We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.

     

    Business Need / Purpose of Role

    Responsible for managing service for Surface Service Systems facilities. Service Manager's primary objective is to supervise the day-to-day operations of all of the area's field service work, machine shop operations, and all field/contract service opportunities, as well as working with major customers promoting our complete capabilities.

    Objectives & Measurement - Key Responsibilities

    Including but not limited to:

    • Carry out the required technical and commercial discussions to ascertain customer expectations
    • Prepare reports and to effectively present information and respond to questions from groups of managers and client/customers
    • Rapidly develop and maintain both external and internal business relationships
    • Coordinate and track personnel, equipment and tools to meet the customer time frame and satisfaction
    • Train and prepare service technicians for upcoming installations and repairs.
    • Ensures that all service tools are in proper working order in accordance to Weir Seaboard standards
    • Ensures that all service technicians have the right qualifications to perform the duties required
    • Must be able to take calls after hours and weekends
    • This position supervises up to 30 direct reports

    Job Knowledge / Education and Qualifications

    Education/Experience:

    High school diploma or general education degree (GED); with a minimum of five (5) years related experience and/or training; or equivalent combination of education and experience. 

     

    Certificates, Licenses, Registrations:

    Ability to perform and pass all Weir Seaboard safety and compliance standards such as fall protection, H2S safety, confined entry, firefighting, rigging safety, driving safety, and wellhead training courses.

     

    Language:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

     

    Mathematical Skills:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

     

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

     

    Physical Demands:

    While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

     

    Work Environment:

    While performing the duties of this job, the employee will work outside for short periods of time and is frequently exposed to moving mechanical parts. The noise level in the work environment can be significant, as expected in a heavy industry manufacturing facility. Personal protective equipment is required in certain areas of the facility.

    Core Competencies

    Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

     

    Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

     

    Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.


    Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.

     

    Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

     

    Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

     

    Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

     

    Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

     

    Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

     

    Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

     

    Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

     

    Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

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