The Weir Group PLC

  • Field Service Representative

    Job ID 2018-20128
    Posted Date 3 months ago(12/7/2018 2:29 PM)
    Job Location
    Shift Schedule
    Manages Others
  • Company Profiles

    Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.


    As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.


    Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.






    Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.


    We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.

    Business Need / Purpose of Role

    Under the supervision of the Field Service Manager, the Field Service Representative is responsible to provide technical assistance to customers, service centers, and Regional Sales Managers in maintenance, repairs, inspections, warranty analysis and overhauling of Weir Minerals North America (WMNA) equipment and related systems in accordance with company policies and procedures.

    Objectives & Measurement - Key Responsibilities

    • Perform field service calls as required. Assist others who may be requested to provide field service on occasion.
    • Complete detailed field service reports, with an emphasis on improving quality, and provide feedback from which product improvements can be made. Follow up when required for future quality assurance.
    • Provide customer and representative training in rebuild, startup, and maintenance procedures.
    • Manage projects and exercise the functional authority for designated projects to ensure that the goals and objectives of the project are accomplished, and assume the role as the main focal contact for WMNA Service Operations.
    • Provide startup, commissioning, and troubleshooting assistance as required.
    • Provide customer assistance by phone, fax, e-mail, etc. as required, to determine when on-site visit is required as well as determine responsibility of cost for needed visits.
    • Keep Field Service Manager and the Director Aftermarket, Field Services aware of pertinent issues and information warranting their knowledge, action, and/or resolution.
    • Provide technical support to engineering, sales, customers, customer service, purchasing, manufacturing, etc.
    • Promote and maintain a flexible, cooperative, team oriented attitude toward customer satisfaction.
    • Inspect and evaluate failures of WMNA equipment by inspecting failed parts, reading wear patterns, and determining corrective actions as needed.
    • Keep management informed of pertinent information (i.e. current market trends, competitive developments), and recommend improvements.
    • Regular and reliable attendance is key to performance of this job
    • Promote and maintain a flexible, cooperative, team oriented, and customer focused attitude within and between departments.
    • Complete special projects as assigned.
    • Extensive travel required. Travel in excess of 75% of time (overnight). With weekends as required.
    • Comply with all Service Operations Department and Company policies, procedures, and programs.
    • Must be willing to relocate to Tennessee
    • Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
    • Responsible for Environmental Health and Safety management and policy commitments as prescribed for this role in Weir's Duty of Care.
    • Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


    Job Knowledge / Education and Qualifications

    Job Knowledge / Education and Qualifications

    The details described here are representative of those that are encountered by or must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience:

    Associate degree or equivalent from two-year college or technical school or equivalent work experience. Three to five years in pump systems and related equipment, such as cyclones, valves, etc. Mechanical seal or hydraulic fundamental experience.


    Language Skills:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.   Ability to speak effectively before groups of customers or employees of the organization.



    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.   Ability to apply concepts of basic algebra and geometry


    Reasoning Ability:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.   Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



    Computer Skills:

    Word, Excel, and other related software for service work, including Dial Indicators, Laser alignment equipment, flowmeters.



    Certificates, Licenses, Registrations:

    Requires a valid driver’s license and ability to rent or lease an automobile. Current passport. OSHA Safety Certification. MSHA 48 Above & Below Ground Safety Training Certification.


    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear and taste or smell.

    The employee is frequently required to lift up to 25 pounds and occasionally required to lift up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and the ability to adjust focus.



    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Work is performed frequently near moving mechanical parts and in outdoor conditions, and occasionally in high, precarious places and in darkness or poor lighting. The employee is occasionally exposed to wet or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold or heat, sudden temperature changes, and risk of electrical shock. Loud noise.

    Core Competencies

    Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.


    Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.


    Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.


    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.


    Strategic Thinking – Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.


    Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.


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