The Weir Group PLC

  • 2018-20200

    Posted Date 4 weeks ago(12/20/2018 2:52 PM)
    Title
    Field Service Engineer III
    Job Location
    US-TX-Fort Worth
    Shift Schedule
    NS / Exempt
    Manages Others
    No
  • Company Profiles

    Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.

     

    As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.

     

    Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.

     

     

     

     

     

    Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.

     

    We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.

    Business Need / Purpose of Role

    Manage field new product introduction activities providing both technical and field process supporting customer base, within the high pressure pumping market. In addition to operational adherence to sound engineering practices the role involves extensive customer interaction requiring strong interpersonal and communication skills.

    Objectives & Measurement - Key Responsibilities

    Including but not limited to:

    • This role is a key in delivering excellent Customer Service through first class product knowledge, and engineering expertise
    • Be a customer point of contact for the provision of technical advice on all issues and quires arising from field activity
    • Ensure customer attendances are met and that all work is completed safely to the highest possible standard
    • Failure mode and root cause analysis (RCA)
    • Close liaise with Engineering Managers to support RCA, and deliver engineering solutions
    • Manage Beta test monitoring program directly or indirectly through the utilization of Weir SPM engineers, third party engineers and technicians
    • Mechanical ability to conduct field tear downs and equipment build
    • Participate in field non conformance investigation through conception to closure
    • Ensure closure of concessions
    • Ensure all field data is collected and stored
    • Develop strong working relationships with key stakeholder: - Key Account Sales Manager (s), Engineering Manager (s), Order Fulfillment, Quality, Supply Chain, In-house Testing etc.
    • Develop and maintain good, sound working relationships with consultants, prime contractors and subcontractors
    • Delivers technical presentation and demonstrations to client
    • Provides relevant customer feedback as input to the product development process
    • Provide customer training on equipment operation
    • Engineering Field Engineer III role will be a conduit between customer and engineering, collaboration with sales engineers and key account managers as well as regional offices and representative is expected and dependent on project scope.This will encompass both full technical product support and in-house technical support between Weir SPM departments
    • This position requires the supervision of third party engineers and technicians and Weir SPM personnel when assigned

    Job Knowledge / Education and Qualifications

    Education/Experience:

    Bachelor of Science degree in Mechanical Engineering with a minimum of seven (7) years’ related experience (may have been obtained in a university setting) or equivalent experience.

     

    Language:

    Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Reasoning Ability:

    Ability to define problems, collect and collate data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

     

    Computer Skills:

    The incumbent should have knowledge of the following software: 
    MRP software, Microsoft Office, Lotus Notes & Syteline knowledge preferred.

     

    Physical Requirements:

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear. In addition the job requires working in the field on a frac site that may include handling heavy equipment, conducting tear down inspection, servicing and rebuilding equipment. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

     

    Work Environment:

    Some travel, both domestic and international is expected in this role. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet. In certain areas of the facility personal protective equipment (PPE) may be required, including safety glasses and steel-toed shoes, and ear plugs.

    Core Competencies

    Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

     

    Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

     

    Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

     

    Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

     

    Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace.

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