The Weir Group PLC

  • 2018-20267

    Posted Date 4 weeks ago(12/21/2018 4:18 PM)
    Service Operations Administrator
    Job Location
    Shift Schedule
    Manages Others
  • Company Profiles

    Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people.


    As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background.


    Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future.






    Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we'll achieve that ambition by being the employer of choice in our markets.


    We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide.

    Business Need / Purpose of Role

    Under the supervision of the Service Center Manager / Supervisor, the Service Operations Administrator is responsible for working with customers and Weir Minerals North America (WMNA) “Authorized Service Centers” to help plan and coordinate work in accordance with company policies and procedures. Responsible for effectively and efficiently coordinating and performing diversified confidential administrative duties related to the needs of the Georgia Service Center facility in accordance with company policies and procedure.

    Objectives & Measurement - Key Responsibilities

    Including but not limited to:

    • Provide world class customer service. Focus on meeting customer requested delivery dates and respond to all customer requests in a timely manner
    • Promote and maintain new ideas, methods, and systems vital to maintaining an efficient, functional environment. Actively participate in implementing procedures as workloads and/or responsibilities increase.
    • Assist Manager / Supervisor in setting up, organizing, processing and filing quotes, orders and invoicing. Typical tasks may include assisting with quote development, entering orders in WMNA’s computer system, ensuring required parts are procured and on schedule, setting up job files and storing documents appropriately, invoicing, and transmitting documents to other WMNA personnel, reps & customers.
    • Follow up on status of parts regularly. Follow up on various stages of quote/order and required documentation. Provide early communication to the Manager / Supervisor whenever there is a change that will impact a quote or order. Assist in documentation organization and filing.
    • Maintain official documents and record in appropriate files/data bases.
    • Participate in continuous business process improvement.
    • Suggest changes to departmental procedures to improve efficiency and accuracy of functions including cross departmental workflow, and communication related to processing of service and equipment orders.
    • Keep Service Center Manager / Supervisor informed of pertinent information (i.e. current market trends, competitive developments), and recommend improvements.
    • Assist with S.H.E. Safety practices and documentation as needed.
    • Assist with Production Control such as creating shop work orders
    • Regular and reliable attendance is key to performance of this job.
    • Promote and maintain a flexible, cooperative, team oriented, and customer focused attitude within and between departments.
    • Complete special projects as assigned.
    • Comply with all Service Operations department and Company policies, procedures, and programs.
    • Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
    • Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

    Job Knowledge / Education and Qualifications

    Education and/or Experience:           

    Associate degree (or equivalent) from two-year College or Technical school, or equivalent work experience. Three to five years in pump systems and related equipment, such as cyclones, valves, etc.


    Language Skills:

    Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully maintain and create reports, business correspondence, and procedure manuals. Ability to present information in an efficient and effective manner and respond to questions from groups of managers, clients, customers, and the general public



    Ability to calculate figures and amounts i.e. discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Possess the ability to apply basic mathematical concepts, e.g. basic algebra and geometry


    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    Computer Skills:

    Requires the ability to operate a variety of standard business machines, such as computer and job related software (Mapics, Microsoft Office, and Lotus Notes), telephone, fax, photocopier, printer, and scanner.


    Certificates, Licenses, Registrations:

    Requires a valid driver’s license. 



    Mechanical aptitude, strong sense of organization, oral and written communication, motivation, human relations, records keeping, problem solving, follow-through skills, and computer literacy

    Work effectively as a team member, effective presentation skills, ability to promote and maintain positive relationships. Good work ethic – proactive, confidence in own abilities and capable of acting decisively. Ability to project and maintain a high level of professionalism while understanding the diversity of people inside and outside the company. Ability to work at advanced levels of pressure and under stress and maintain attention to detail. Must have a passion for the business and possess a strong “will” to succeed.


    Note: A three month introductory period will apply such that any employee not meeting expected performance criteria may be asked to give up the position.



    Requires the ability to operate a variety of standard business machines, i.e. computer, job related software (Microsoft Office & Lotus Notes), IBM System AS/400 (MAPICS XA and WC Fields), calculator, telephone, fax, photocopier, etc

    Basic hand tools. Overhead cranes and jib cranes, and other material handling equipment such as forklifts, electric lifts, lifting chains and slings. 



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear. The employee is frequently required to sit, climb or balance, and taste or smell.


    The employee is frequently required to lift up to 50 pounds. Specific vision abilities required by this job include close, color and ability to adjust focus.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    The employee is frequently exposed to wet or humid conditions and work is frequently performed near moving mechanical parts. Work is occasionally performed in high, precarious places and darkness or poor lighting. Occasional exposure to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, extreme heat, sudden temperature changes, risk of electrical shock, and vibration. Loud noise.


    Core Competencies

    Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.


    Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.


    Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.


    Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.


    Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.


    Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.


    Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.


    Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. 


    Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. Works with integrity and ethically; upholds organizational values.



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